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Terms & Conditions

  • Refund & Exchange Policy


Once an order is made, you can cancel it if change your mind, up to 24 hours after the order is placed.


I want you to be happy with your piece. Pieces containing ashes cannot be returned, but if there are any issues on receiving your item, please get in touch via the contact page.


I will repair your item free of charge if there is a manufacturing or material defect. However, 

we do not cover the loss of an item, damage caused by accidents, inappropriate use or wear and tear. Please see the jewellery care guide for how best to look after your piece, and keep it in good condition.



  • Jewellery care


Please treat your jewellery as you would any other precious piece of jewellery.


Silver may tarnish if it comes into contact with perfumes, house hold cleaning products and other everyday chemicals. Tarnish is not permanent and can be removed with supplied polishing cloth.


It is important that you do not wear your jewellery while engaging in sporting activity, manual & craft work and while sleeping, to prevent the chain from damage.

Chains are not covered in our guarantee.



  • Care of your loved one’s ashes.


On placing an order, a pack will be sent to you with instructions as to how to send a little of the ashes to me. Your loved one’s ashes will be stored in a clearly labelled pouch and are kept in a locked room. Any unused ashes are returned to you along with your finished piece of jewellery. All finished jewellery is posted to you via special tracked delivery.  


  • Privacy Policy

When you place an order, I will receive your name, delivery address and email address. I will use these details to process and deliver your order, or to deal with any queries you have related to your order.

As a sole trader all items are made & shipped by myself. I will not use your information to contact you for marketing purposes, and will only use your details to fulfil your current order. I will not pass your information onto third parties other than the circumstances outlined below.

The only circumstances in which I may share your data will be in processing your order, for example with delivery companies to fulfil your order, or to comply with the law e.g. legal or tax obligations.

My site is hosted on the platform. All direct payments offered by Wix. com and used by Forgetmenot Glass UK , adhere to standards set by PCI-DSS as managed by the PCI security standards council, which is a  joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Website usage information is collected using cookies. Cookies are used to keep track of the contents of your shopping basket, and to store your details when you set up an account. They may also record your navigational route to and around this site, for marketing data. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you may not be able to have full use of the website. 

Personal data related to your order, is kept securely for accounting purposes for up to 6 years. After this time these records will be deleted.

If you would like to access, correct or amend any personal information I have about you, please contact me at or via the contact page on this website.

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